Mar 19, 2026
In “UPS at the Crossroads: Finding Profit in a Disrupted Landscape with Bloomberg's Devin Leonard”, Joe Lynch and Devin Leonard, Senior Writer on the global business team at Bloomberg News, discuss how the logistics giant is navigating shifting markets, intense competition, and rising labor costs.
About Devin Leonard
Devin Leonard is a senior writer on the global business team at Bloomberg News. His work appears regularly in Bloomberg Businessweek where he has written periodically about the logistics industry. His 2011 cover story, "The End of Mail," about the existential crisis at the U.S. Postal Service was a finalist for the Gerald Loeb award for explanatory writing, In May 2016, Grove Press published Leonard’s book, Neither Snow Nor Rain: A History of the United States Postal Service, which the New York Times called "sweeping and entertaining.
About Bloomberg News
Bloomberg News is a global news agency and a primary division of Bloomberg L.P., a privately held financial, software, data, and media company. Founded in 1990 by Michael Bloomberg and Matthew Winkler, the news service was originally created to provide real-time financial news to subscribers of the Bloomberg Terminal (the Bloomberg Professional® service). Today, it is one of the largest news organizations in the world, producing over 5,000 stories daily.
Key Takeaways: UPS at the Crossroads: Finding Profit in
a Disrupted Landscape
- In “UPS at the Crossroads: Finding Profit in a Disrupted Landscape with Bloomberg's Devin Leonard”, Joe Lynch and Devin Leonard, Senior Writer on the global business team at Bloomberg News, discuss how the logistics giant is navigating shifting markets, intense competition, and rising labor costs.
- Historic Leadership Shift: Carol Tomé is the first woman and first outsider to lead UPS in its 118-year history, breaking a century-long tradition of promoting exclusively from within the "brown" culture.
- "Better, Not Bigger": UPS has pivoted from chasing high volume to prioritizing high-yield profitability. This means intentionally reducing reliance on low-margin ecommerce (like Amazon) to focus on more lucrative accounts.
- The Amazon Evolution: Amazon has transformed from UPS's biggest customer into its most formidable competitor, now delivering nearly as many packages as the USPS and utilizing its own massive logistics network.
- Teamsters Contract Impact: The 2023 negotiations led by Sean O’Brien resulted in a historic contract with top driver compensation reaching $170,000 (wages + benefits), significantly increasing UPS’s fixed costs in a cooling market.
- Market Fragmentation: The industry is no longer a duopoly. UPS now competes against regional carriers using advanced tech to "stitch together" national services, as well as gig-economy players like DoorDash.
- Strategic Repositioning: To differentiate, UPS is doubling down on specialized sectors like Healthcare (cold-chain) and international logistics—complex services that simple gig-drivers or regional startups cannot easily replicate.
- "Shrink to Grow" Strategy: To maintain margins, UPS is closing distribution centers, automating facilities, and offering buyouts to senior staff. The challenge remains: can they grow the stock price while shrinking the physical footprint?