Mar 5, 2024
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Tune in to the latest episode of The Michelle Pascoe Hospitality
Podcast!
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In this week’s episode, I take the guest seat to share my
invaluable insights and experiences gained over three decades
dedicated to the customer experience. Prepare to be inspired as I
dive deep into the customers' insatiable quest for the most
unforgettable moments.
Joining Michelle as the host is the remarkable Yanique Grant,
founder of the highly acclaimed Navigating the Customer Experience
Podcast. Together, they uncover the challenges faced by the service
industry and provide invaluable global perspectives on the
matter.
Discover how my own proprietary software program OARS has become a
renowned "mystery shopping" program helping my clients elevate
their businesses in both scale and service. Gain valuable knowledge
about the significance of having dedicated employees who ensure
that every customer's experience is balanced between objectivity
and subjectivity.
But that's not all – buckle up as I delve into the importance of
active listening, proactive engagement, and the ability to
empathise with customers, especially during tense moments such as
handling complaints. Remember, behind every customer interaction
lies a real person with genuine emotions.
Prepare to be inspired, informed, and empowered by this episode
filled with wisdom and actionable strategies. So, grab your
headphones and get ready to embark on an unforgettable journey into
the world of hospitality and customer
experience.
Click the link below to listen and share this incredible episode of
The Michelle Pascoe Hospitality Podcast. Get ready to become a
master in creating unforgettable moments for your customers. Happy
listening!
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