Jul 29, 2024

Mehri Doyle joins Michelle Ockers to discuss the use of small private online courses (SPOC) at Australia’s Department of Foreign Affairs and Trade. These online courses have a focus on social learning with the use of online asynchronous community through educators and peer collaboration. This program has had...

Jul 22, 2024

Sonali D’Silva joins Michelle Ockers to discuss the importance of psychological safety for learning. Their discussion commences research backed benefits of fostering psychological safety both in individual teams and across the organisation as a whole. They then delve into five key strategies for fostering...

Jul 15, 2024

Dan Redman joins Michelle Ockers to discuss the development and implementation of a conversational AI coaching tool to improve performance in HSBC's contact centres. The tool has largely replaced face-to-face role plays with AI-powered simulations. This provides employees with a safe environment for on-demand...

Jul 1, 2024

Dinye Hernanda joins Michelle Ockers to discuss her experiences as a learning and development professional in the start-up and scale-up space. They explore the main challenges that arise across key stages of start-ups, delving into the specifics of the onboarding process. Dinye shares her 70/30 approach to...