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Jul 15, 2024

Dan Redman joins Michelle Ockers to discuss the development and implementation of a conversational AI coaching tool to improve performance in HSBC's contact centres. The tool has largely replaced face-to-face role plays with AI-powered simulations. This provides employees with a safe environment for on-demand...


Jul 1, 2024

Dinye Hernanda joins Michelle Ockers to discuss her experiences as a learning and development professional in the start-up and scale-up space. They explore the main challenges that arise across key stages of start-ups, delving into the specifics of the onboarding process. Dinye shares her 70/30 approach to...


Jun 24, 2024

Chemène Sinson and Michelle Ockers recap their experiences at the 2024 Australian Institute of Training and Development (AITD) Conference. They reflect on key themes such as collaboration, inclusion, learning design and the impact of AI on the future of learning and development. The conversation highlights...


Jun 17, 2024

Peter Sheppard discusses Ericsson’s transformation into a skills-based organization and how it has positioned Ericsson to put skills to work. Ericsson is leveraging skills to create visible simplicity and streamline the employee experience. This transformation has led to improved retention, inclusion, accessibility,...


Jun 10, 2024

Nigel Paine joins Michelle Ockers to discuss the importance and methodologies of fieldwork in leaning and development. The discussion focuses on identifying when fieldwork is necessary and how it can effectively uncover barriers and solve problems. Through practical real-world examples and high-value questions,...