Apr 6, 2022
Why negative feedback in business is an opportunity to grow
Shaky hands, nervous stomach, no appetite, mind racing, tears, anger – those are just a few of the feelings that I used to get when I received negative feedback in business. I specifically remember the first time I got negative TpT feedback. I thought it was going to be the end of my world. I was walking my 8th graders to the lunchroom. My phone was in my back pocket. Ping! I received a new email (this was back before the TpT app, mind you…). So I opened up the email and there it was: negative customer feedback on MY PRODUCT. Ouch. I was devastated. I couldn’t eat. And then…I got mad. Can you relate? Have you ever done this before? Y’all, I have sooooooooo been there. This is how I used to approach negative feedback in business. Thankfully, I’ve made a few changes…How to handle negative feedback from customers & why it’s important
Over the last few years, I’ve worked very hard to adopt a new belief system that helps me respond to negative customer feedback in a positive way. And I’m happy to report that I feel absolutely none of those feelings mentioned above when I receive negative feedback on my business or products. That’s why today I’m sharing some actionable steps that you can take to release the anxiety and use negative feedback as a way to improve your overall business. These steps will also help you become happier as the creator and designer you were born to be. Ready to learn how to respond to negative feedback in business in a positive light once and for all? Then put on your favorite sunglasses, press play, and prepare to change your perspective…
In this episode, you will learn:
- How to handle negative customer feedback
- How to respond to negative customer feedback
- How to take yourself and your feelings out of the equation to see negative customer feedback as a positive
- How to separate the negative feedback of your business from a personal attack (remember, you can’t please everyone and sometimes people just won’t get what you’re doing)
- That negative feedback in business is the best and most essential part of your job because without it you’d never grow
LINKS MENTIONED IN THIS EPISODE ABOUT NEGATIVE FEEDBACK IN BUSINESS:
- Bill Gates
- Bill Gates on Negative Feedback
- Robin Sharma
- Books by Robin Sharma on Amazon
- Master your heart and Mind with Robin Sharma on The School of Greatness Podcast
- kaysemorris.com/books
- Ubersuggest
- ahrefs
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