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Bright Spots in Healthcare

Sep 11, 2020

Today’s healthcare consumers have many choices and practicing empathy can be a key differentiating factor in a crowded marketplace. No app, drug, or medical device can replace genuine human connection. Our all-star panel of experts from Stanford Healthcare, Commonwealth Care Alliance, UPMC, Nemours Children’s Health System, and Barnes-Jewish Hospital, explore the roles empathy and innovation play in helping healthcare payers and providers deliver best-in-class care, services, and experiences. The panel also provides real-life examples of leveraging empathy as part of an overall consumer/patient experience strategy. (Panelist bios are available at:


This podcast is sponsored by the Center to Advance Consumer Partnership

The Center to Advance Consumer Partnership (CACP) helps organizations realize the often-untapped value of their consumers’ voice. Building on proven approaches pioneered by its founder, Commonwealth Care Alliance, CACP works with innovative healthcare and human services leaders to develop capabilities, build infrastructure, and cultivate relationships that ensure consumers with the most significant needs become enduring organizational partners, invaluable to shaping strategy and action. Together as partners, organizations and consumers are inspired to build trust and co-design solutions that really work to improve outcomes and enhance experiences.