Aug 17, 2022
In this episode of our podcast, we're going to be talking about the benefits of unified communications contact center as a service, and how all of that has changed coming out of the global pandemic. Businesses can realize tangible benefits from establishing a cloud-based communications infrastructure and stay tuned to...
Aug 3, 2022
Adoption of video as a collaboration tool has skyrocketed over the past 3 years. However, it hasn’t historically been heavily used in the contact center space until now. Why has that been the case, and what benefits can video offer from a customer service and sales standpoint? What are the cost benefits and training...
Jul 20, 2022
In this podcast, we examine the tough challenge of personalizing every interaction a customer has with an enterprise’s support contact center and how the convergence of CCaaS, UCaaS, and CPaaS enables this through the building of customized communications. We demonstrate this using vertical-specific use cases,...