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Leadership Lab with Dr. Patrick Leddin

Jun 21, 2023

Scott Wozniak joins Patrick to answer the question, “What makes a legend?” His answer is that It’s not magic. It’s not luck. It’s not even trying harder. It’s building processes and systems that work together to create a unified, positive customer experience. Scott refers to it as Customer Service Engine and shares the key elements needed to build and fuel that engine: Customer Insight, Operational Excellence, Personalized Service, Healthy Leadership Team, and Memorable Moments.

Let’s face it, we all have customers either down the hallway, across town, or halfway around the world. Scott and his team can help you to create a Customer Experience Engine like no other. Learn more about Scott and his work at or