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Oct 25, 2021

In this special edition during the National Breast Cancer Awareness Month, Amas talks with Bob about the heartbreaking story of the death of his 34-year-old daughter from Stage-4 Metastatic Breast Center.
  • Hear stories from Keesha's life and what led to the discovery of cancer.
  • Hear about her four-year battle, how she...


Sep 5, 2021

Amas and Bob continue the Leadership series and discuss the following:

  • Is it leadership vs. management or leadership and management?
  • Failure serves a purpose 
  • Become an aggressive listener

And much more...

To learn more about Amas and Bob, check out www.contactcenter.tv

 


Aug 20, 2021

We're back!

Thank you for all your feedback from last season.  Because you said you wanted it, we are diving deeper into the Contact Center world.  Our first series this season will be on Leadership.  

This episode focuses on time-management 

  • Is it even possible to get it all done?
  • Where should coaching be prioritized...


Jun 14, 2021

Amas and Bob reminisce about some past episodes

  • Chatbots  - the right questions to ask about implementing AI or your virtual assistant. 
  • Amas has evolved on a topic, can you guess which one?
  • Leadership, you can develop them

And much more.  Learn more about Amas, Bob and the show at www.contactcenter.tv


Jun 4, 2021

Amas and Bob have a great conversation this week and put training on trial:

  • Why is training the panacea?
  • Rethink training with the 'agent' as the center. 
  • The most effective way to coach.

And much more. To learn more about Bob, Amas and the show visit www.contactcenter.tv