Feb 15, 2021
In this episode, Amas and Bob discuss the following:
- Most of the money and energy is around technology, processes and not the employee, is that a mistake?
- The trickle up theory
- What's the most important metric to watch in a contact center
To learn more about Amas, Bob and The Contact Center Show, go to:...
Feb 10, 2021
Amas Tenumah and Bob Furniss start the Contact Center Show to discuss new ideas, insights and all things call center. In their first episode the discuss:
- The transition to work from home is not temporary
- Have you heard of "customer promiscuity?"
- The best place to find good benchmarking data
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