Apr 26, 2021

Amas and Bob have a great conversation about the following:

• Does the 'effortless experience' still apply today?
• Your customer experience efforts depend on where you are on the experience journey.
• They revisit chatbots to answers a listeners question. 

And much more...

To learn more about Amas, Bob and the show, visit

Apr 13, 2021

Bob and Amas will entertain with this engaging conversation about:

• Why does CX still suck even though we have the data to show it. 
• Your know your agents get yelled at, but do you know how much?
• Can voicemails help to shorten long wait times?

And much more...

To learn more about the Contact Center Show go...

Apr 5, 2021

Bob and Amas have a great conversation about the following:

• What explains the small uptick in customer satisfaction?
• Contact center agents are also essential workers, or dare we say heroes?
• How do I tell if I am short staffed or if my agents are just inefficient?

And much much more...

To learn more about the show, go...