Preview Mode Links will not work in preview mode

May 17, 2021

Join Amas and Bob as they have an engaging conversation with top strategist Glenn Stoffel about...

  • Glenn's story about his experience in the Contact Center
  • Why is strategy so important in an organization
  • How we tend to have a 'shoot first' approach to what is really a communications business

And much more...

Learn...


May 10, 2021

Amas and Bob have a great conversation about what is driving the future of customer service. 

  • What is the next great idea to win the hearts of minds of customer once convenience is solved. 
  • Amas shares a story about how SMS helped a hearing impaired person. 
  • Citizens are changing how states do business. 

And much...