Jun 14, 2021

Amas and Bob reminisce about some past episodes

• Chatbots  - the right questions to ask about implementing AI or your virtual assistant. 
• Amas has evolved on a topic, can you guess which one?
• Leadership, you can develop them

And much more.  Learn more about Amas, Bob and the show at www.contactcenter.tv

Jun 4, 2021

Amas and Bob have a great conversation this week and put training on trial:

• Why is training the panacea?
• Rethink training with the 'agent' as the center. 
• The most effective way to coach.

And much more. To learn more about Bob, Amas and the show visit www.contactcenter.tv