Aug 29, 2022
Amas and Bob continue the conversation about the evolution of the Contact Center:
Aug 23, 2022
Bob and Amas break down exactly what the Contact Center is and is not:
Quotes:
“If you are still calling it a call center, I am judging you”
“If the Telephone is your only channel, you are doing it wrong"
“We are the contact center,...
Aug 16, 2022
Amas and Bob are back discussing all things Contact Center. They combine their 50+ years of experience and humor to bring you actionable insights that will improve your Contact Center.
Call centers have an amazing history that is about 70 years old, hopefully you learned how we got here. Please join us
“Federal...