Dec 29, 2022
Join Amas and Bob as they discuss the dreaded message we all hear when calling for service.
What is done with my recording and transcripts at most contact centers?
Who owns the data?
Three things to change about the recording and quality assurance process.
Some quotes...
- "I don't think it's BS they are recorded but...
Dec 12, 2022
People blame most bad interactions on poor training.Is this true?
- The training blame game
- Who is the real culprit when service goes bad
- What is training actually good for
- Is empathy a skill or an emotion?
And much more...
Contact Amas and Bob.