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Feb 27, 2023

You dial a 1800# and it tells you someone will hold your place in line and call you back when it is your turn? Is someone actually holding your place in line?

Key Quotes:

"It allows you to not have to listen to Michael Bolton sing “when a man loves a woman for the thirteenth time.” Or even worse, here the “your...


Feb 17, 2023

Amas and Bob take a deep dive into the success of ChatGPT.

  • Chatbots are not new, why is this one capturing hearts and mind?
  • What the heck is a chatbot anyway?
  • Why do most customers hate chatbots and will it change?
  • Will it replace humans in the contact center?
  • How do I start building a bot customers will want?

And...


Feb 13, 2023

The contact center may be the biggest melting pot in corporate America.

  • Bob & Amas have 60+ years in the industry
  • What does the contact center get  right?
  • Most incredible stories about contact centers
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Memorable Quote:

“Did you lose your daughter? Are you a NARC?” - Bob

 

And much more 

Contact Amas and Bob.