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Mar 14, 2023

Amas and Bob welcome Caryn Fried and Glen Stoffel to the Contact Center Show to discuss the reality of soft skills.

Quotes

"People drive the success of contact centers. I had someone say to me this week - I think people are going away in contact centers. ChatGPT and the future of voice bots and digital bots will...


Mar 8, 2023

Do you use social media to address your complaints or concerns with companies?  What are the pros and cons of social service? Does anyone do it well? It is quite overwhelming to monitor the entire internet so where do you start?

 

“how would you feel if every decision you make privately on a contact center ends up on...


Mar 3, 2023

Bob and Amas continue the conversation about Social Service:

"You know that quote from 10-15 years ago 'if you do something good your customer will tell 3 people and if you do something bad they will tell 10' now customers are like 'let me tell my 100 followers, 500 followers...." - Bob

 

And much more 

Contact Amas and...