May 29, 2023
Amas and Bob tell you how to separate the hype from reality with GPT:
- AI will eliminate 75% of call center jobs. AI will even make your bed. These are some of the real headlines about what generative AI things like Chat GPT will do to the contact center.
- I think the next knowledge will be the impact. It's going to...
May 15, 2023
Bob and Amas discuss the world of knowledge.
"I'm going to date myself that we had knowledge on paper in binders at every desk." - Bob
"In fact, I believe that if used correctly, knowledge or technical product content in this case is and should be seen as marketing." - Mike
"So we have this issue. There are 1400 page...