Aug 29, 2024
***Episode Highlights:**
1. **In-Person Events vs. Online Meetings:**
- Amas and Bob discuss the value of attending
in-person events in an era dominated by virtual meetings. They
argue that face-to-face interactions foster deeper connections,
networking, and learning opportunities that virtual settings can't
fully...
Aug 18, 2024
In this episode of the Contact Center Show, co-hosts Bob Furness and Amas reconnect to discuss the evolving landscape of contact centers, focusing on the challenges faced by agents in today’s complex work environment. They delve into the increasing isolation that many agents experience, particularly with the rise of...
Aug 7, 2024
Welcome back to the Contact Center Show! Amas and Bob kick off a new season with a dynamic conversation about the state of contact centers and the experiences of contact center agents.
**Amas:** "Bob, it’s so good to see you again. How have you
been?"
**Bob:** "I’m doing well, Amas. It’s great to be back in
front...