Jan 25, 2025
Takeaways
Customer service experiences can be frustrating and
time-consuming.
Government intervention may be necessary to improve customer
service standards.
Companies often fail to address their own customer service
issues.
The experience of customers with disabilities is often
overlooked.
Regulations in Europe provide...
Jan 13, 2025
Summary
In this engaging conversation, Amas Tenumah and Bob Furniss discuss the challenges of employee engagement and satisfaction in the workplace, particularly in the context of returning from time off. They explore the importance of recognition, meaningful work, and the impact of relationships on employee well-being....