Amas and Bob continue the Leadership series and discuss the
following:
Is it leadership vs. management or leadership and
management?
Failure serves a purpose
Become an aggressive listener
And much more...
To learn more about Amas and Bob, check out
www.contactcenter.tv
About the Podcast
This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers.
Your contact center mentors - Amas Tenumah & Bob Furniss