Amas and Bob have a great conversation about leadership.
In this episode they discuss:
Are great leaders born or nurtured?
There is an opportunity you should always take if you want to
be an effective leader
What can you do to make flex scheduling work?
And much more...
To learn more about the show or Amas Tenumah and Bob Furniss, go
to:
www.contactcenter.tv
About the Podcast
This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers.
Your contact center mentors - Amas Tenumah & Bob Furniss