Mar 8, 2021
Amas and Bob discuss the customer experience and how to wow. In this session:
- Bob shares a story on how a person was wowed by guess what company...
- How do you really deliver empathy?
- Which is more important NPS or CSAT?
And much more...
To learn more about the show or Amas Tenumah and Bob Furniss, go to:
www.contactcenter.tv