Apr 27, 2025
Summary
In this conversation, Amas Tenumah and Bob Furniss discuss the evolving landscape of contact centers, particularly focusing on Microsoft's recent rebranding efforts that redefine the term 'agent' to refer to bots rather than human representatives. They explore the implications of this shift, the role of...
Apr 16, 2025
In
this conversation, Amas Tenumah and Bob Furniss discuss the
critical issues surrounding employee engagement and retention,
particularly in contact centers. They explore the impact of
leadership on employee satisfaction, the importance of proper
training for supervisors, and the need for organizations to create
a...