Feedback is key for service providers. Amas and Bob
discuss the coaching:
The reason coaching matters
Formal versus informal feedback
Specific tips you don't want to miss
Learn more about Amas and Bob at www.contactcenter.tv
About the Podcast
This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers.
Your contact center mentors - Amas Tenumah & Bob Furniss