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What to Say & How to Say It

Feb 28, 2022

My heart raced in my chest, my shoulders lifted, tight. Jaws clenched, I felt myself getting caught up in fear. The cause this time? A hard conversation with an upset customer, but it could just as well have been a spouse, adult child, or close friend. Thankfully, those moments are few and far between for me now, and...


Feb 23, 2022

Carol's husband didn't know how to respond to his wife. Trenton loved her a lot, but didn't know what to do with her emotions when they were aimed at him. Carol had similar feelings and felt as lost as her husband. She didn't know how to handle his anger and was sometimes afraid of him. BOTH people were avoiding...


Feb 21, 2022

Joanne couldn't believe what she was seeing on social media. her blood boiled at the insults and attacks towards Christians. She wished she knew how to interact in that space, she'd give them a piece of her mind if she didn't calm down. What could she say that would stop them in their tracks? Can you relate? The...


Feb 16, 2022

Terrance sat in his car in the garage, considering walking through the door to see his wife and kids. Unfortunately, dread filled his heart, and his pulse quickened. If there were a way for them to have a conversation about important things without one of them coming unhitched and being mean... sometimes that was...


Feb 14, 2022

Ryan stared in disbelief at his wife, Yolanda. Her words literally made it clear she heard NOTHING he had just said. Yolanda feels her throat tighten and the lumpy pressure begins. How many ways could she say the SAME THING and yet Ryan just doesn't get it, then blames her for not listening!! What's crazy is both...