Apr 19, 2023
If you’re aspiring to satisfy your customers, then you’re aspiring to mediocrity.
That’s the premise of From Impressed to Obsessed, and new book by Jon Picoult.
Jon explains why building customer loyalty requires leaving indelible positive impressions on everyone you work with – not just shaping their...
Apr 5, 2023
Today we're sitting down with the Director of Retail CX at Clayton Homes, Michael Stanton. Clayton Homes is a Berkshire Hathaway Company that provides more homes to families than any other housing company in America.
Michael's noticed, like many other experience strategists, that our inner circles are shifting. In...