Jul 22, 2026
The Experience Strategy Podcast | theexperiencestrategist.substack.com
A nurse whose only job was to hold a patient's hand during a procedure. A debrief with the doctor scheduled before the procedure was even booked. A title accidentally revealed mid-conversation. This episode covers a lot of ground — starting with...
Jul 15, 2026
The Experience Strategy Podcast | theexperiencestrategist.substack.com
A Wall Street Journal article from June 3, 2026 asked a question that stopped the hosts cold: What is personalized pricing, and why are lawmakers scrambling to ban it? The premise — that companies might start using behavioral data to charge you a...