Aug 27, 2026
The Experience Strategy Podcast | theexperiencestrategist.substack.com
Part one of a four-part mini-series unpacking the frameworks in Dave Norton's new book, Human Context: How Intelligent Companies Build Customers.
The Stupid/Dumb/Smart/Genius framework has been in use with clients for nearly a decade. It was born...
Aug 12, 2026
The Experience Strategy Podcast | theexperiencestrategist.substack.com
It's a book launch episode. Human Context: How Intelligent Companies Build Customers — Dave Norton's new book — released yesterday on Amazon. Joe and Aransas have read the galley. This episode covers the why now, the four frameworks at the...