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Experience Strategy Podcast with Stone Mantel

Sep 22, 2021

2020 reminded us that Wellness touches every part of our lives. As a result, companies are quickly discovering that workplace wellness is much more than in-house gyms, mindfulness apps, and healthy food in cafeterias. In this episode, we welcome Mia Kyricos, a globally respected thought-leader in the business of wellness, to explore the rapidly evolving landscape of Wellness and a uniquely integrated approach for helping organizations across all industries create purpose-driven wellness strategies designed to make companies, brands, services and colleagues inherently well.

In This Episode:

  • [03:00] Using wellness as a strategic differentiator in business.
  • [05:30] It’s not just what we do and from where, but how we work. 
  • [05:30] What is an ecosystem of wellbeing, according to Mia?
  • [11:00] The evolution of wellness and wellbeing in the workplace.
  • [14:50] How has COVID influenced wellness in the workplace?
  • [18:00] How will these changes influence experience strategy in companies?
  • [21:10] Can love be a business strategy?


Key Takeaways:

  • Our golden rule should be to lead and design with empathy at the center: how we work, how we live.
  • The pandemic has radically shifted employee and customer expectations of wellness. The demand is greater than ever.
  • There’s an expectation of holistic integration: People, planet and community, physical and mental wellness and beyond.


Links Mentioned:

Kyricos & Associates LLC -



Mia Kyricos is a globally respected thought-leader in the business of wellness and brand strategy with two decades of experience cultivating wellness, hospitality, healthy lifestyle, and travel brands across 100+ countries. As President & Chief Love Officer™ of , a strategic advisory and referral firm, Mia advances the trillion-dollar business of wellness by activating Ecosystems of Wellbeing™ that span both commercial and internal business interests. Previously, she was Senior Vice President & Global Head of Wellbeing for the Hyatt Hotels Corporation, Chief Brand Officer for Spafinder Wellness, Inc., and Vice President of the workplace wellness division at EXOS. Recently named the Leading Woman in Wellness, and Cornell University’s Alumna of the Year, her work and expertise has been featured in The New York Times, LA Times, Skift, Smart Money, Hotel Business, Travel Weekly, Market Watch and more.  She sits on the advisory boards of Wellness for Cancer, Cornell University School of Hotel Administration, and the Global Wellness Institute™, a 501c3 non- profit educational foundation she helped to found. Her mission is to help people live well, and based on her latest research, to love more.