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Experience Strategy Podcast with Stone Mantel

Sep 6, 2023

Satyam Kantamneni is Managing Partner and Chief Experience Officer of UXReactor, former  Managing Director of Product Design at Citrix and PayPal. He is the author of “User Experience Design: A Practical Playbook to Fuel Business Growth.” In this conversation, we talk to Satyam about AI as a force multiplier for companies who understand their customers’ needs.

Key Takeaways:

  • Just because you can use technology to solve a problem, doesn’t mean you should. Instead use the technology or process that best addresses the problem.

  • There are two types of companies: the ones that know their customer’s needs and the ones who are adopting technology.

  • The valuable AI tools will give people superpowers, not replace them

  • Yesterday’s delight is today’s expectation.