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Experience Strategy Podcast with Stone Mantel

Nov 16, 2022

The Washington Post recently shared evidence that US employees have gotten dramatically less productive. The Wall Street Journal reported that companies like Ford are giving severance packages to underproductive employees. And pretty much every media outlet has told us that employees are “quiet quitting” in astounding numbers. Today we are joined by Corinne Murray, an employee experience thought leader who has worked at companies like WeWork, American Express, RXR, Gensler, and CBRE. We look at what’s really driving our collective malaise, the influence and lasting impact of distributed and hybrid workforces, and how companies can create authentic and lasting employee engagement. Spoiler alert: they use the same strategies companies use to create lasting customer engagement. You don’t want to miss this episode!


Key takeaways:

  • “Your people are your workplace” -Corinne Murray
  • Engagement isn’t about where we work, but how we work.
  • The most successful employee experience strategies are powered by employee purpose. Instead of one size fits all, over-corrections that revert to familiar and comfortable formats, they talk to employees about what matters to them, and design balanced strategies to support those. 
  • Most companies are too focused on bringing employees back into the workplace rather than understanding what works best for the type of work the employee is doing. Check out this framework from Gartner for an example:
  • The best way to keep employees engaged and productive is to create policies that help them feel like the way they work is time well spent.