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Experience Strategy Podcast with Stone Mantel

Dec 8, 2021

There is an undeniable increase in demand for more convenient healthcare. In today’s episode, we are joined by thought leader and Chief Scientist for the Health and Human-Machine Systems Group at the Johns Hopkins Applied Physics Laboratory, Michael McShea, to talk about the why and how of making healthcare more convenient and helpful for patients. Join us for Part 2 of our series on Digital Innovation in Healthcare as we discuss how technology is helping healthcare providers work better, and patients heal better.


In This Episode:


  • [02:10] Introducing Michael and his thoughts on how consumer demand and expectation for virtual offerings have shifted.
  • [05:34] Value-based healthcare, how it relates to experience strategy, and the role convenience plays.
  • [08:31] Some of the key trends Michael has his eye on.
  • [16:36] How close are we to having our own personal healthcare digital assistants?
  • [19:47] The convenience and efficiency of moving more care to the home environment.
  • [25:55] Competent data collection and using data effectively.
  • [31:05] How Covid has prompted automation in healthcare.
  • [36:21] Key experience strategy takeaways.


Key Takeaways:


  • Technology is not ready to take over for your doctor, but a big trend is happening towards combining digital and human elements to make healthcare a better experience.
  • Healthcare has historically been slow to innovate, but they’ve gotten a powerful nudge from the world as consumer needs and expectations shift.
  • The increase in demand for more convenient healthcare, COVID, and a shift towards value-based care make up a trifecta driving healthcare changes right now.
  • We are finally seeing some headway in digital-first primary care, not entirely unlike the Netflix model.


Bio: Michael McShea


Michael McShea is a Chief Scientist for the Health and Human-Machine Systems Group at the Johns Hopkins Applied Physics Laboratory (APL) supporting the National Health Mission Area. In this role, he works with the Military Health System, Johns Hopkins Medicine, and other Academic Medical Research Organizations and federal agencies on population health, precision health, telehealth, decision support, AI, and digital health initiatives. 


In addition to his APL position, Mr. McShea joined the CareFirst BlueCross BlueShield Board of Directors in 2016 and serves on audit and compliance, service quality and operations, and cybersecurity committees, as well as the CareFirst Holdings board which oversees CareFirst’s venture arm HealthWorx.  He is also an industry advisor to the Digital Health Collaborative, a cross industry consortium advancing research in personal digital health engagement, and has been a strategic advisor to multiple early stage digital health companies. 


Prior to APL, Mr. McShea was a product management executive in the population health business group at Philips Healthcare, where he managed product portfolios including the eICU Tele Critical Care platform, remote patient monitoring, population health, care management, and other digital health solutions.  Before Philips Healthcare, he worked in mission critical infrastructure technologies in the satellite, financial services, and aviation industries.