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Experience Strategy Podcast with Stone Mantel

Nov 10, 2021

Patients are humans. The digital health landscape is constantly evolving, and there is a lot of opportunity for the US healthcare system to better utilize tools and data to improve the patient experience by viewing them as human beings with individual needs and values. In today’s episode, we’re looking at the intersection of healthcare and experience with Jan Oldenburg of Participatory Health Consulting. Tune in to hear how we can start doing better by patients.


In This Episode:


  • [01:30] Introducing Jan and her role at Participatory Health Consulting.
  • [09:34] The complexities of the healthcare system and social environment in the US.
  • [14:58] The impact of Covid-19 and how quickly the healthcare system can change.
  • [24:45] The untapped potential of using data for individualized care and tools that are helping get to specific why’s effectively at scale.
  • [30:52] Why both the physical and the digital environments have to cohere.
  • [35:41] Aransas and Dave’s main takeaways for experience strategists.


Key Takeaways:


  • Participatory health is health care that takes advantage of the individual and respects that person and their decision-making and engagement in the process.
  • Social determinants of health, such as social and physical environment, community, and broadband capabilities, all significantly impact your ability to be healthy. 
  • Your zip code is the thing that can most tell how healthy you’re likely to be because it reflects all of the societal components that affect your health.
  • Generalized education doesn’t work. It’s crucial to individualize the patient experience and deeply understand their journeys, needs, values, and what motivates them to drive cost down for the whole system and drive efficacy up.




Jan Oldenburg, FHIMSS, is the principal in Participatory Health Consulting. She advises and mentors healthcare organizations about the evolving digital health landscape. 


Ms. Oldenburg has focused on digital transformation in healthcare for 20 years. Her experience includes leadership roles in several advisory firms, including EY. She has worked for and advised organizations in all areas of healthcare: payers, providers, medical device manufacturers and software vendors. She served as the Vice President of Patient and Physician Engagement in Aetna’s ACO organization and held senior leadership roles in Kaiser Permanente’s Digital Services Group and at HealthPartners. Selected consulting clients include: UnitedHealth Group, Philips Healthcare, CareCredit, MedRespond, Synergiq, Healthfully, Spectrum Enterprise, Baxter Regional Health System and others. 


Ms. Oldenburg is the principal editor of both Participatory Healthcare: A Person-Centered Approach to Transforming Healthcare published 2016 and Engage! Transforming Healthcare Through Digital Patient Engagement, published in 2013. Ms. Oldenburg also authored chapters in the Third and Fourth Editions of Medical Informatics and The Journey Never Ends. She’s a board member of the Society for Participatory Medicine, co-chair of the HL7 Patient Contributed Data workgroup, and the former co-chair of the HIMSS Connected Health Committee. Ms. Oldenburg is also a member of the Patient Advocacy & Ethics Group for the Datavant COVID-19 Research Database. She tweets @janoldenburg.  


Links Mentioned:


Twitter @JanOldenburg