Kent Bickmore is as an Internet marketer, tried different outsourcing options... DISASTER! To stay in business he had to redefine the concept of a call center and its money making role in business.
Top 3 Value Bombs:
1. Make sure the phone number you want people to call is prominent everywhere in your business.
2. When people buy from you once, they’ll feel comfortable buying from you again if their experience is a good experience.
3. Using scripts makes you sound robotic. Besides, as an agent, you'll never learn the product, you’ll just learn the script.
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