Express Over Espresso

#13 - Different metaphors and philosophies of Design and Humor

Aug 29, 2022

In the podcast titled ‘Different Metaphors and Philosophies of Design and Humor’, our guest Adam Lawrence speaks about his transition from zoology and psychology to service design. He also talks about how he uses humor in the service design and his takeaways from the biggest failures.

#12 - Delivering Results

Aug 22, 2022

In our podcast titled ‘Delivering Results’, our guest speaker Gordon Tredgold laid emphasis on the importance of excellent and rightful results. As per him, the desired results can only be obtained with the right strategy. Once you understand why things fail and you can fix them, being successful becomes an awful...

Customer Experience in the 21st Century and Beyond

Aug 10, 2022

In the podcast titled ‘Customer Experience in the 21st Century and Beyond, our guest Karl Smith speaks about why customer experience is so important and why it is important to personalize the customer journey. He also shares the role of technology in the customer experience. Moreover, he also opens up about some of...

Fintech for art, from NFTs to the Metaverse to create a solid investment

Aug 5, 2022

In the podcast titled ‘Fintech for art, from NFTs to the Metaverse to create a solid investment’, our guest Enrico Molinari speaks about the metaverse and how it is going to be a game changer. , As per him we have to offer a collective set of connected customer experiences, structured and organized in such a way as...