Aug 25, 2022
Josiah Mackenzie, Principle at Benchmark Research, chats with Robin Trimingham, The Innovative Hotelier Podcast Host regarding the many reasons that he believes operating effectiveness is now the single most important factor in determining success for the hospitality industry.
Referencing the degree to which the...
Aug 18, 2022
Brendan Carlin, General Manager at the Fairmont Grand Del Mar in San Diego chats with Robin Trimingham, The Innovative Hotelier Podcast Host about the need to embrace and infuse Environmental Social and Governance (ESG) initiatives into every aspect of the guest experience.
In this insightful conversation Carlin reveals...
Aug 11, 2022
Don Lightfoot, a Global Wellness Ambassador and currently CEO of Hospitality Wellness Group chats with Robin Trimingham, The Innovative Hotelier Podcast Host regarding the extent to which fear of illness continues to influence international travel and how the right guest wellness program can be a value-added amenity...
Aug 3, 2022
Ellis Connolly, Chief Revenue Officer at Lassie, an AI driven loyalty platform, chats with Robin Trimingham, The Innovative Hotelier Podcast Host regarding ways in which frictionless booking tools are being used to acquire and maintain customer relationships in the hospitality industry.
Highlighting the many ways that...