Preview Mode Links will not work in preview mode

The Innovative Hotelier

Dec 29, 2022

Jessica Kramer, CEO of Lodgistics, understands that artificial intelligence is a complex and often confusing topic. In this episode, she speaks with host Robin Trimingham about what AI tools really are for hotels, common misconceptions, how hotels can benefit from the technology, and what advantages it can bring...

Dec 22, 2022

Nearing the other side of the pandemic, the hospitality industry is beginning to see how structures and priorities have shifted for hotel owners and operators. Sean O'Neill, senior hospitality editor at Skift, chats with Robin Trimingham about this evolving relationship.

Dec 15, 2022

In a 24/7 business, hotels must remain vigil to deal with guest issues and concerns. But how do staff distinguish between real problems and the innocuous? And how should they be properly handled? In this episode, Mac Segal, CEO of AHNA Consulting group, chats with host Robin Trimingham about the best ways hoteliers can...

Dec 8, 2022

Sean Folkson, CEO of NightFood, says midnight snacking and meals before bed can affect the quality of sleep. In this episode, he speaks with host Robin Trimingham about what kind of nutrition changes and offerings can be made in order to improve the quality of sleep and therefore impact hotel brand loyalty.

Dec 7, 2022

In this episode, Daan de Bruijn, CCO and co-founder of Customer Experience Platform, chats with host Robin Trimingham about how chatbots with Artificial Intelligence can improve the workflow of customer support and improve satisfaction.