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Leaders in Medical Billing

Jan 23, 2024

In this insightful episode, we had the pleasure of speaking with Ken Hogue, a seasoned professional in revenue cycle management. Ken shared his deep-rooted connection to healthcare, influenced by his family's background in the field, and his passion for being a mediator and executive in the space.

Ken's journey began with a desire to improve the healthcare system without being directly involved in patient procedures. He has worked with notable organizations like Change Healthcare and Rochester Regional Health and is currently the Senior Director overseeing the entire revenue cycle for both hospital and physician sides.

During our conversation, Ken recounted the challenges of implementing Epic EMR during the pandemic and the transition to virtual operations. He emphasized the importance of advancing the organization in growth and proficiency, grooming future leaders, and ensuring financial success.

Ken manages a staggering $1.4 billion in revenue, five hospitals, hundreds of physician practices, and leads a team of 540 individuals. He discussed the evolving landscape of healthcare regulations and the need for effective communication and compliance to navigate these changes.

We delved into the intricacies of the No Surprises Act and price transparency, exploring how Ken's organization is publishing information online and providing patient estimates to meet compliance and improve patient engagement.

Ken also highlighted the role of business intelligence (BI), artificial intelligence (AI), and automation in healthcare. He shared success stories of increased efficiency and the importance of understanding workflows to ensure the effectiveness of automated processes.



[00:02:09] Implementing Epic during the pandemic.

[00:04:24] Administrative burdens and communication.

[00:08:35] Healthcare regulations and patient education.

[00:15:30] BI, AI, automation.

[00:18:39] Automation and workflow design.

[00:20:17] Success through automation.

[00:25:36] Implementing over 100 ideas.

[00:29:00] Creating a career ladder.

[00:32:30] Advancement and work-life balance.

[00:35:37] Career paths and mentorship.