34. David Kinnaird, Chief Customer Officer at essensys on the User Experience in a “Lit Up” Building
Jan 3, 2023
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David Kinnaird is the Cheif Customer Officer at essensys. He has a rich history in the serviced office/flex industry and shares some great stories that give us a sense of what IT looked like not that long ago before platforms like essensys were developed to make massive advancements in simplifying the IT requirements for a shared office environment.
We talk about:
- The early adopters such as Tishman Spire and Rockefeller Group who are creating a high-end, shared IT backbone in their building to reduce friction and onboarding time for tenants
- How terrible the tenant experience is when they have to set up their own IT
- The importance of making your IT enterprise-compliant
- David’s secret life as a DJ