Dec 18, 2024
In this episode of the Level Up Claims podcast, Galen Hair chats with Dr. Michael Gerharz, a communication expert from Germany. Discover how effective communication, focusing on resonance over persuasion, can empower businesses and improve customer relations. Join the dialogue on aligning business strategy and breaking down internal communication barriers. Don’t miss insights on empowering teams for success!
Highlights
- Expert communicator: Dr. Michael Gerharz.
- Impact of poor communication on ideas.
- Resonating vs. persuading.
- Shifting communication approach for gains.
- Importance of making the audience the hero.
- Internal communication and “toxic vagueness.”
- Importance of communicating strategy clearly.
- Real-world example of strategic communication.
- Empowering teams with transparent communication.
Episode Resources
- Connect with Galen M. Hair
- https://insuranceclaimhq.com
- hair@hairshunnarah.com
- https://levelupclaim.com/
- Connect with Dr. Michael Gerharz
- https://michaelgerharz.com/