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Tao of Pizza Podcast

Apr 1, 2024

Dennis Hoang is the COO and Co-Founder of Patturn, a company that aims to extend the life cycle of products, promote sustainability, and power circular shopping. With over a decade of expertise in reverse logistics and the returns industry, Dennis brings a wealth of experience to the table. Recognizing that solving the returns issue is not only crucial for a company's financial success but also for the planet's well-being, Dennis leads Patturn in providing a fully managed return solution. Through its dedicated platform, Patturn optimizes every aspect of the returns process, addressing the logistical puzzles inherent in managing returns efficiently and effectively. Under Dennis' leadership, Patturn is revolutionizing the way businesses handle returns, driving both financial success and environmental impact.

In this episode…

Returns in retail and logistics play a significant role in modern consumer behavior, shaping the dynamics of commerce. As online shopping continues to soar, the management of returns becomes increasingly intricate, demanding innovative solutions. How can businesses navigate the complex interplay between customer expectations, sustainability concerns, and operational efficiency in returns?

Return logistics expert Dennis Hoang sheds light on the intricate challenges surrounding returns in retail and logistics. He emphasizes the significant financial losses incurred by businesses due to returns, where each returned item not only results in a complete loss but also incurs additional costs for shipping. Explaining the complexities of reverse logistics and the fragmented nature of the returns ecosystem, Dennis underscores the imperative for innovative solutions like Patturn's fully managed return platform. Through Patturn's comprehensive approach, he aims to address the multifaceted aspects of returns while leveraging strategic partnerships with leading marketplaces like eBay. T​​o navigate returns effectively, companies must collaborate with innovative platforms that facilitate streamlined processes.

In this episode of The Tao of Pizza Podcast, Mark Hiddleson speaks with Dennis Hoang, COO and Co-Founder of Patturn, about optimizing return logistics. Dennis talks about establishing Patturn with his brothers, using data to make better business decisions, and integrating AI into Patturn’s business processes.