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Tao of Pizza Podcast

Dec 5, 2022

Michele Carroll is the Founder & President of Carrollco Marketing Services, a company that focuses on helping people launch and grow their businesses in the US and around the globe. Since founding the company in 1994, she has helped over 500 companies launch, gain traction, fund, and accelerate business growth.

Michele is the current Executive Director of the International Society of Service Innovation Professionals (ISSIP) and has been the face of the Council of Supply Chain Management Professionals (CSCMP) for decades.

Based in the San Francisco Bay Area, Michele holds a Bachelor of Arts in English and Political Science from Furman University and a master’s in international business from the University of South Carolina.

In this episode…

Since the tech boom began in the 1990s, the software and tools we’ve created have become more complex and intelligent. Some argue that AI is capable of replacing humans in some service-oriented tasks.

According to Michele Carroll, service innovation should remain people-centered. While technology is beneficial to the marketplace, human connection is what drives business and society. AI and other advanced technologies are tools meant to help humans be more efficient in their personal and professional life — they will never replace genuine human connection.

In this episode of The Tao of Pizza Podcast, Mark Hiddleson sits down with Michele Carroll, Founder & President of Carrollco Marketing Services, to discuss people-centered innovation. Michele talks about what service innovation professionals do and how they overlap with supply chain management professionals, the benefit of incorporating technology into business to boost human efficiency, and how to manage people’s mindsets before implementing technological change.