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Jan 25, 2023

Heidi Berger has spent years in finance analysis, strategic planning and operations. She specializes in helping companies become more efficient and better at what they do, by identifying, documenting and improving their core processes.

She realized that companies needed to document their processes in order to scale and grow. Heidi created a workshop to help businesses identify and document their core processes. She noticed that customers often pointed out inconsistencies in their experience, and she developed a method to help identify and bridge those gaps. Through her workshops, she found that companies experienced a 1% return on their bottom line, and could also scale and sell their businesses more effectively. She encourages businesses to create systems that are dependent on processes, not people.

 

What You'll Learn:

  • How is it possible to increase a company's bottom line by 1% simply by documenting and implementing business processes?
  • How can companies benefit from documenting their processes in order to make their business more system-dependent and less people-dependent?
  • What are the different methods of documenting processes, and how do they differ for different departments such as accounting, sales, and operations?

Links & Resources:

Process Optimizer

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