Apr 25, 2023
The Best Way to Train Staff and Improve Customer Experience
Training is essential for improving the quality of a business' customer experience. The best way to train staff and for them to learn is by videos. By creating an efficient video training system, businesses save time and resources by not having to train employees repeatedly and share knowledge in a way that benefits the entire team. This way, you can avoid the cost of turnover and retain valuable information even when employees leave.
In this episode, Mick Hawes interviews Luke Canham, the founder of Multiply Me - a learning management system that simplifies creating and distributing video training content for businesses. With 35 years of experience managing hundreds of staff across various locations and countries, Canham is a successful business owner and a loving husband and father. He emphasizes the significance of shared knowledge as the path forward for businesses.
Key takeaways:
- Multiply Me is a learning management system that allows businesses to share videos with specific people and track data
- Video tutorials are an effective way to educate and train employees and contractor
- People are becoming more dependent on videos when it comes to learning
- Investing time and effort in video training can add substantial value to a business and make it easier to sell
- Creating a efficient video training system can lead to shared knowledge and less turnover in a business
- Turnover is one of the most expensive costs in small business
All this and more, on this week’s episode of THE TOOLSHED.
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Stay tuned next week when we talk about Mental Health, Grit & Gratitude feat. Liam Sorrell. So, don’t forget to subscribe to the show to get that episode as soon it gets released. Until then, stay healthy.