Feb 3, 2026
In this episode of Roofing Road Trips®, Heidi J. Ellsworth is
joined by Tracey Donels of Service First Solutions to take a closer
look at what a successful service department really looks like. The
conversation breaks down why service operations are critical to
long-term contractor success, the most common mistakes companies
make and how clear goal setting can shape better outcomes. They
discuss realistic timelines for building and implementing a service
department, along with practical strategies for maintaining
consistent, high-quality service. Listen to the episode to hear
from industry professionals, access proven service-based resources,
and strengthen your own service operations.
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