Episode 103: Customer Servicing in the lending and financial services world

Apr 25, 2022

Don’t you hate having to wrap up a conversation mid-sentence, when there’s still SO much more to say and learn? Lucky for us—and most especially for our listeners—we have a solution: Invite guests back to continue the chat! 

That’s precisely what we did this week. Tom Millon, CEO of US Loan Services at Computershare and Jeff Johnson, COO at Computershare Loan Services return to talk customer servicing in lending and in the financial services industry as a whole—this week on CRMNEXT’s Banking on Experience podcast. 

Topics we cover include:

• Tom’s top-of-mind thoughts around customer servicing in financial services
• How to make the sharing of sensitive information more efficient and secure
• FIs, mortgage lenders, investors: what matters most to them re customer servicing
• CX from a borrower’s perspective
• How mortgage companies’ customer care can best assist borrowers in need
• The best way to approach customers who are dealing with hardship
• The default loan servicing market (aka special servicing): where things stand today
• Changing the world (yes, really)
• And more  

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