Episode 73: Survival of the CU: Adapting Your Member Experience in a Changing World

Sep 13, 2021

The world is a’changin’ at a pace that’s given most of us chronic whiplash. – And when it comes to your credit union’s member experience, adapting quickly to meet today’s needs can feel a touch daunting. 

Not to worry- Lauren Culp, Publisher & CEO of CUInsight (and “Right on the Money” Judge for the 2nd year in a row) is an expert in this area. And she sat down with me this week to share top tips, on CRMNEXT’s Banking on Experience. 

Topics we covered include:

• Why Lauren is passionate about this
• Improving digital: how your CU can step up in this area
• Other ways technology can (and should) play a role 
• Factoring in employees’ working remotely 
• Lauren’s top 3 tips for creating a cohesive, seamless member experience
• And more

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