Aug 2, 2021
Do as I say, not as I do.
It’s never been an effective policy, and it never will be. That the
command-and-control leadership style held reign so long in the
financial services industry is surprising, but one thing is crystal
clear now: it’s officially worn out its welcome.
Michelle Peterson, Chief Member Experience Officer at A+ Federal
Credit Union joins me this week on CRMNEXT’s Banking on Experience
to lend her expert insight on the subject.
Topics we covered include:
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