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How to Really Run a City


The Philadelphia Citizen present former Atlanta Mayor Kasim Reed, former Philadelphia Mayor Michael Nutter, and Citizen co-founder Larry Platt who talk about what it really takes to get sh*t done in cities on The Citizen’s newest podcast, How to Really Run a City. Enjoy new episodes with a special guest joining each month. To learn more, read Larry Platt’s article on the birth of the podcast.

Nov 9, 2023

Toyota, Motorola, FedEx — as different as their products may be, they share at least one secret ingredient: an investment in training their employees to become leaders, and to learn critical, creative problem-solving skills.

Why, then, doesn’t the public sector invest as deeply in supporting the evolution and advancement of its workforce? 

This episode welcomes Brian Elms, the CEO and Founder of Change Agents Training, which focuses on creating employee-driven innovation programs around the country. Brian Elms revolutionizes the way governments deliver services, and now is sharing the secret to better customer service in cities.

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